FAQ
How can I contact Infinite Wonders ?
You can send us an email to info@infinitewonders.de where our customer service team will be happy to help you!
Do you ship worldwide?
Yes
Where do you deliver from?
We ship from China.
Can I change or cancel my order?
As we aim to process orders as quickly as possible, you must request any changes/cancellations within 12 hours of placing your order. Any requests after this time will be refused. Your order may be returned for a full refund upon receipt.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.
When will my order be processed?
All orders are processed and shipped from our warehouse. Please allow extra time for your order to be processed on holidays and during sales season. We process orders between Monday and Friday. Orders are processed within 1-3 business days of the order date and shipped the next day after the processing day. Please note that we do not ship on weekends.
How long will it take to receive my order?
Due to high demand, it may take between 2-4 weeks for your order to reach you.
What if I don't receive my order?
If you do not receive your order within 30 days of shipment, you are entitled to a full refund.
Do I have to pay customs duties and taxes?
The prices displayed on our website are in Euros exempt from taxes, which means that you may be required to pay duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives at its final destination; these are determined by your local customs office. Payment of these fees and taxes is your responsibility and will not be covered by us. We are not responsible for delays caused by the customs authority in your country. For more information on fees, please contact your local customs office.
How can I return an item?
Please contact us at info@infinitewonders.de .
What if the item(s) I received are defective/incorrect/damaged?
Please contact us if you have received an item that is incorrect, missing and/or damaged. When you receive your package, please include your order number, photos of the item(s) and any related notes. We will do our best to resolve your case as quickly as possible.
When will I receive my refund?
All refunds will be credited to your original method of payment. If you paid with a credit or debit card, the refund will be sent to the card issuing bank within 7-10 business days of receipt of the returned item or cancellation. Please contact the card issuing bank to find out when the credit will be posted to your account. If you have not yet received a credit for your return, please do the following: Contact the bank/credit card company. It may take some time for the refund to be posted to your account.